Virtual Consultation Terms & Conditions

1. Booking and Confirmation

All virtual consultations are complimentary and must be booked in advance through our website. You will receive a booking confirmation by email, including the details needed to join your consultation with Philippa.

2. Cancellations and Rescheduling

If you need to cancel or reschedule your consultation, please do so at least 24 hours in advance using the link provided in your confirmation email, or by contacting us directly. If you are unable to attend, please let us know as soon as possible.

3. Late Arrivals

Please arrive on time for your scheduled consultation. If you are running late, please notify us as soon as possible. Late arrivals may result in a shorter consultation, depending on availability.

4. Technical Requirements

Consultations take place via video call. You are responsible for ensuring that you have a stable internet connection and a suitable device. If technical difficulties prevent the consultation from taking place, we will work with you to arrange an alternative time.

5. Consultation Scope

Consultations offer an opportunity to discuss jewelry design, gemstones, engagement rings, wedding bands, bespoke creations and heirloom redesigns. A consultation does not constitute an order or obligation to purchase. Any subsequent commission, pricing and production details will be agreed upon separately.

6. Privacy

Personal information provided during booking will be handled in accordance with our [Privacy Policy], including information processed through third-party booking and video conferencing services.

By booking a consultation, you acknowledge that you have read and understood these terms.