Shipping policy
All products are fully insured and shipped with tracking information.
Sweden: 1-4 days.
Europe: 1-4 days.
Rest of the world 2-14 days.
See under each product estimated production time. Shipping is calculated from the day it leaves the studio, after production time.
Please be aware that Philippa Davin jewelry is not responsible for any import taxes or duties when ordering from outside of EU. Please find all information regarding this matter further down of this page.
COUNTRIES WE SHIP TO
We aim to ship our jewelry world wide, but there are a few reasons we are not able to ship to every country in the world. In most cases it is due to your country's import regulations. You can refer to FedEx's import regulations guidelines for more information (we cannot ship to countries that prohibit the import of jewellery, for example.)
If you have questions about whether or not we can ship to you, please email us.
STANDARD SHIPPING
We use Postnord for standard shipping within Sweden and DHL Express for standard shipping internationally. For made-to-order items, please allow the time it says on each product page for us to create your piece and then ship it to you. For items under the “Ready to Ship” Page, it will take 2-4 business days to prepare and ship your order unless otherwise stated on the product page. If you are placing an order for a Ready to Ship piece during our holiday closure, it will be shipped upon our return.
We are located in Gothenburg, Sweden.
IMPORTANT: All packages sent with DHL Express require signature for release (either adult signature or direct signature). If you need your package to be held for pick up at the courier, it is your obligation to let us know before hand. We are not responsible for lost/stolen packages due to us not being informed of the customer’s special shipping requirements. We can not make address changes after the package has shipped, we can only request to hold the package at a ship centre for pick up when shipping with DHL Express. All shipments with Postnord Rek will be held for collection at a Postnord facility near you.
Please note: the shipping times listed below are just estimates. Customs, DHL Express and the postal service/border agency of your country may take longer or shorter than expected. Around holidays, these estimates may be longer because shipments are usually backed up. Please keep this in mind when ordering during busy seasons! We reserve the right to make changes to your shipping method if required or under special circumstances such as a postal strike.
TRACKING
Please note: if you notice that your tracking has not updated immediately or is unavailable right after we shipped, it is likely just a delay from the courier in scanning. This is common, especially during busy periods, and nothing to worry about unless your package hasn’t arrived within a couple days. Please check back a day or two later and your tracking will likely be updated.
We recommend that you track your package regularly for updates and so that you can be aware of the delivery date or any necessary clearance information. We are not responsible for tracking customers’ packages. If the courier requires extra information for customs clearance, please email us right away and we will help you out with clearance. Please do not delay in informing us and taking the appropriate steps as you may be charged extra fees depending on your border agency for holding a package for too long without clearance.
CUSTOMS AND DUTIES
Depending on each country's customs, they may keep shipments at the border for a few days to process. Please be aware that this may slow down the shipment time. Any brokerage, duties/taxes charged at customs will be the responsibility of the buyer. We kindly ask that you do not email us to inquire about tax/duties invoices from DHL EXPRESS/the post office, as they must be paid by law when you purchase any goods, whether they are from a local retailer or are shipped to you across your border.
Please note that while it’s uncommon for packages to be held at your border agency for inspection, it can happen. Wait times for clearance vary by country and it is out of the courier/post’s control as well as ours. Your border agency is a government-run entity and their laws and wait times are completely unrelated to both us and the courier.
REFUSED SHIPMENTS RETURNED TO US BY THE COURIER
If a package is sent back to us due to the customer refusing the shipment, not picking up the package from the courier/post, giving an incorrect address, not filling out the necessary customs forms for arrival, or any other reason, we will hold your package upon its return. It is the customer/receiver’s sole responsibility to pick up the package, pay taxes/duties, and fill out necessary customs forms to clear the shipment. The customer needs to get in touch with us via email to organize shipping back to them, and must cover the shipping charges, as well as the return shipping charges we incurred by having the package returned to sender.
We are not responsible for packages that have:
-Had too many unsuccessful delivery attempts
-Had the incorrect delivery address provided to us
-The customer has not re-scheduled delivery or picked up the package from the post office/courier
-The package has not cleared customs due to extra documentation from the importer not being submitted on time, as FedEx requests.
If your package is returned to us, we will follow the Refused Shipments policy above (with return shipping fees). We are not responsible for customs duties/taxes/fees charged at your border; the customer is solely responsible for making the payment and clearing their package with necessary documentation/information. We are unable to check on your package for you at your local post/courier, especially if it has left Canada. Please call or visit your local post/courier to check up on your package if it hasn’t arrived within the expected timeframe.
While we do aid in customs clearance wherever we can, we do so only as a courtesy as it is the buyer’s sole responsibility. If shipped by DHL EXPRESS, DHL will contact you several times if your package needs extra clearance information and it is the importer’s (buyer’s) responsibility to track the package and communicate with their DHL EXPRESS broker. Please call DHL to inquire about your broker’s email address if DHL requires you to submit extra documentation for clearance. Philippa Davin Jewelry cannot: track the package, fill out customs information on your behalf, answer detailed customs clearance questions, or remind you to clear your package. DHL can help out with any detailed questions you may have. Please clear your package immediately as customs only holds it for a few days before it is sent back to us and we will deem it a Refused Package.
LOST OR DAMAGED ITEMS
After the piece has been handed to the courier, the responsibility of the piece is given to the buyer. Philippa Davin Jewelry is not responsible for items lost or damaged in the mail, as it is completely out of our power to control. If the piece was damaged, we would be happy to repair it for you. Please refer to our customer care policies for repairs.
Please track your item with the tracking number provided. If you’re shipping by DHL EXPRESS, and your package is 2 days behind its delivery date with no explanation given via tracking, please contact us right away and we will assist you.
PLEASE NOTE: if your package has been marked by the courier as “delivered” it is no longer covered under DHL EXPRESS insurance. If it was successfully delivered to the correct front door and stolen, for example, it cannot be claimed on our end under insurance. Please request a direct signature at checkout if you require it or track your package regularly to determine when it will be delivered. You can also make a request to the courier or post by phone that you would like the package to be held at a pick up location if you will not be home to receive it. For reschedules or requested hold for pick up, please remember to check up on your package with the post or courier if you noticed it hasn’t arrived within the expected timeframe. It may be waiting for you at their location and we are unable to check on this for you.